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LexisNexis Risk Management: RefCheck
Compliments of the New Year
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. Compliments of the New Year
 
As 2013 begins, we wish you and your family a prosperous new year and hope that you enjoyed your festive season.

As with every New Year, LexisNexis Risk Management gets back to keeping you informed of any new developments in RefCheck, helping you to make informed and accurate business decisions.
2013 sees us rolling out our new RefCheck solution to all our valued customers, kicking off our regular AFISwitch training schedule every Thursday and keeping you updated regarding our verifier shut down periods affecting our SLAs.
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. RefCheck Advanced
 
We have been hard at work developing RefCheck Advanced; a solution designed with you, our customer, in mind. We have added a whole new range of products to our search mix and will constantly be improving our solution, to provide you with an easy to use, service-driven product.
New Searches Offered in RefCheck Advanced
•  Consumer Goods Council
•  Citizenship
•  Director / Member Confirmation
•  Employment History
     -  Employment History South Africa Only
     -  Employment History South Africa with Character Reference
     -  Employment History Africa (Excluding SA)
     -  Employment History Global
•  Professional Drivers Permit
New Features Offered in RefCheck Advanced
•  Desktop AFISwitch Fingerprint Manager
•  Resubmission of previous applications
•  Upload documents via the website
•  Batch Uploads for large projects
•  Improved In-product communication platform

In the coming weeks look out for our communication regarding your migration date or speak to your account manager for more details.
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. Seasonal Verifier Shut Down Periods
 
With schools officially open, our pre and post Matric verifiers re-open, however they will be processing the backlog of checks submitted over the holiday period and therefore a small delay is still affecting these checks. Likewise, academic institutions that closed over December have re-opened, but now enter their registration period for new students.
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. RefCheck Annual Price Increase
 
Please take note that LexisNexis Risk Management will implement an annual price increase effective 1 April 2013. Communication regarding the details of this increase will be released in the coming month.
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. AFISwitch Training Schedule
 
We continue with our regular AFISwitch training schedule. Training sessions take place every Thursday (excl. Public holidays) at both our Johannesburg and Cape Town offices. For Durban-based training and special onsite training, please contact us on [email protected] or call 011 245 6602.
Training as a Biometric Officer
Every user who needs to conduct criminal checks must be trained as a biometric officer. We have made this training as easy and seamless as possible. All you need to do is email your completed training booking form, with a user registration form for each attendee and a copy of their ID book, to [email protected].

•  Training Booking Form Download
•  User Registration Form Download
Purchasing your Scanner
LexisNexis Risk Management is an accredited reseller of the MSO 300 scanners required for the AFISwitch Criminal Illicit Activity check. You can purchase your device by completing the Purchase Agreement and sending it through to [email protected].

•  Purchase Agreement Download
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. New Customer Support Number
 
In an effort to improve customer service, we have opened a customer support centre in our Johannesburg office. Should you require any assistance with any of your checks or with your account please contact us on the below details:
Phone: 011 245 6602
Email: [email protected]
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. Contact Us
 
For more information on our any of our other services please contact us on 011 245 6602 or email [email protected]. Visit www.lexisnexis.co.za to learn more.

Kind regards
The LexisNexis Risk Management Team
LexisNexis
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